Walkthrough: Assigning Recommended Admin Roles to Dedicated IT / Support User in Google Workspace
This guide outlines how to grant appropriate administrative privileges to a dedicated IT or support user account within Google Workspace. This ensures the IT/support team can effectively manage and maintain the organization's Google Workspace environment.
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0Frequently Asked Questions
- What account do I need to log in with to access the Google Admin console?
You'll need the account information for the Google Workspace account that was used to create it. This is typically an administrator account.
- What should I do if the user account I need to assign roles to (e.g., support@YOURCOMPANY.com) doesn't exist?
Navigate to https://support.google.com/a/answer/33310?sjid=13189808842231754553-NC&authuser=0 for instructions on creating a new user account. After creating the account, share the account information with the helpdesk.
- What is the 'Indirect Reseller Admin' role, and why should I select it?
Enabling 'Indirect Reseller Admin' allows the provider to offer discounts on your Google Workspace plan. This step is optional but can potentially save you money.
- Why am I being prompted for 2-Factor Authentication or Mobile Phone Authentication when logging in?
Ensure you have set up 2-Factor Authentication or Mobile Phone Authentication for the account, as this is a common security measure implemented by Google. Consider using a password manager like 1Password for ease of access and security.